re rival and slow payments

[boozaa]

I was told the processor thing is now fixed and there should not be an issue, these casinos have always paid winners in a timely manner for over a year now so I know there will be no issue now please be patient and let them do their best to get this resolved. This thread is being derailed from it's purpose so if you have any other issues or comments that don't have anything to do with this topic post in the news and views room, thanks.
<!-- / message --><!-- sig -->__________________

im not doubting about being paid but they have been slow in paying players over the last month, some waiting over a month, the processor thing is still not fixed and they are having to do them all manually,

 

[ceks79]

I think this "processor"-failure is pure bullshit...listen here, Deposits are still made in realtime...why not withdrawal??
And a moneytranfer with for ex. NETeller takes about one minute...all Rivals have live support and you can talk in minutes with them and they asnwers you mails quite fast...I think their answer tkase about 2-5 minutes(reading the question mail, and typing the reply)

Soo...what the **** is the problem here?? Today is 2008 and a player(and some good casinos) can transfer money manually in real time...why cant a big casino group do the same thing when they can answer mails within minutes and offer live support 24/7....

Come on...how many withdrawals are there every day to process?? The "processor" still handles deposits still work..LMAO!

Pull your socks up, Rivals!!

 

[lucky639]

C'mon Streakers!! Things do happen! Patience is a virtue!!

Instead of complaining about the casinos, why not complain about how fast the government will make you pay taxes but when it's their turn to pay you, they take forever!!!!!

 

[ceks79]

No, things like these really can NOT happen..really! Me, you and other casinos still can transfer money in any direction. Even their payment processor that malfunctions CAN handle deposits, NETeller works, all other payment options works...I can show Rival casinos my transaction history and they can look and see all my events in any of my accounts their casinos and they help me whenever I choose to email them or talk to live support...why cant they take 2 minutes to transfer a withdrawal to my NETeller account?

Why does some players need to wait a month and me over a week for a small withdrawal?

If their own special designed integrated payment program or "processor" dont work...they just have to login to NETeller.com or any other payment method...enter a players email and transfer the withdrawal amount...and eveyone happy!

Rivals are not the goverment..but its funny you compare them to the goverment...

Things like these really piss me of, its sooo stoneage..I feel they stole $700 from me bacause of this. I would have got $500 for my weekend gambling yesterday...but now I had to reverse my withdrawal to be able to play and which I quickly lost..and now are banks closed on the weekend so Im unable to fund my NETeller account.
Oh man Im angry! I aint gonna blow sunshine up their a** when they act so incompetent!

When it comes to withdrawals in 2008 the word patience dont exist!
:chainsaw <--- Superior Casino

 

[vixen777]

Well for the simple fact that since the law came in place programs have a real hard time getting bank accounts to payout people with plain and simple! They have to make new accounts move large sums of money around and that my friend is not simple and does not happen over night! Things in the world outside of the Internet are not instant and they take days, I suggest that maybe if you cannot wait a few days for your money then just don't play online for a few days until this is all settled!!

 

[thisisvegas]

Hi everyone,

Sorry for any of these delays, I wish they never happened because when they do we lose players so we never gain anything from withholding payments for any reason, it's our loss when these things happen with no gain on our end. The accounting department had some technical issues in the backend namely they couldn't bring up the cashin information, emails or player information so they just piled up and are being taken care of this week one at a time. It is our fault but I truly apologize for these problems and it is being treated urgent on our end. Some players never did get any response back to their emails on cashins and this would only add to the problem. We celebrated our 2nd birthday earlier this month and I can say we have always paid players and affiliates, sometimes we have been late but you won't find any forum threads of players or affiliates who have been ripped off.

Any players here affected by the cashin at thisisvegas please pm me your username. Quick fyi I won't be around as much over the next few days but I will do my best to answer. I have some family issues to deal with at the moment.

John

 

[ceks79]

John at ThisIsVegas,

Thanks for the information!

I still dont understand whats the problem is when everything are logged at players account. Deposits, wagers and withdrawals, its just to look.
My $500 withdrawal was quickly found and reversed when I asked for it and didnt wanna wait 10 days and not be able to play at all this weekend. Couldn´t you just have sent it to my NETeller account istead?

Also I wonder why Superior Casino have a $500 daily withdrawal limit and a $1000 weekly when they say different on the site. You shold be able to answer that when all of the Rivals casinos are sister casinos except Slot´o Cash Casino. At least in my NETeller statement it says Pantasia.com when I deposit and withdaws any funds from all Rivals except Slot´o Cash Casino.

My account at all Rivals is: ceks79 ..and first I felt very lucky at Superior Casino....then came the setback after setback.... the low daily/weekly withdrawal limit and the this terrible long withdrawal time... Instead of winning $700 I fell I lost $700 plus the amount deposited...and all this frustration and my exciting weekend with lots of playing and deposting ruined...the next 3 weeks Im not able to play at all when i go abroad...lets say Im a little bit dissapointed at Rivals...specially Superior Casino...

As I said in another topic here which Jason at Paradise8 started I love your casinos and you are my favorties and I deposit at all of your casino as often as I can... But after these setbacks Im for sure affected.

Hope you fix this annoying problems...maybe you can offer instant withdrawal in the future...then problems like this will not occur...at least for loyal players!

Except this major setback I love all Rival Casinos! :harlie

ceks79

 

[CareyG]

Thanks so much for coming over to talk to the players about this John and trying to help them!​

 

[vixen777]

I beg to differ with you Ceks, all Rival casinos are not sister casinos with each other they all have their own owners. I don't understand why you feel the need to be so nasty all the time with managers that are here to help you. Superior casino has nothing to do with John or Jason and if you were having such issues all you had to do was send me a pm and I would have gone to they guy I know at Superior for help asap!! Don't blame the casino if your reversing cash in's that is all on you not them! Now I will attempt to email a notice to my contact for you at Superior casino and see if you can be helped there.

 

[boozaa]

if all rivals are not connected to each other how come all the rivals are having the same problems with the cashouts, is it a central processor ?

 

[judyb57]

I am sure that someone with the proper answer will come and answer this for you hon. In the meantime, let me venture a guess. All the "Rival" casinos just means they all use Rival software, NOT that they are "owned and operated" by Rival. Since they all use the same software, I am pretty sure that would include payment processors. The casinos themselves are "owned and operated" by different people. ThisIsVegas has one owner, Cocoa and Paradise8 are owned by one person, DaVinci's has a different owner etc. It is just like the Microgaming and RTG casinos. They are all owned by different people (Belle Rock, JPF, Grand Prive; iNetBet, ClubWorld, etc) They use the same software and probably each uses the same payment processor (Micro casinos one and RTG one)

 

[ceks79]

Well, it doesn´t say Casino Grand Bay in my NETeller account statement when I make a deposit at Grand Mondial Casino and it doesnt say Casino Extreme when I deposit at iNetBet Casino....but when depositing at all 6-9 Rivals casinos it says Pantasia.com (like one of hte casinos is named) except for Slot´o Cash Casino...when I deposit there it say Slotó Cash Casino in my NETeller account statement.
All Rivals are conneceted in some way except Slot´o Cash...when they do use the same cashier.

Vixen,

Im not nasty to Jason or John...dont knwo where you are reading...I just aksed some simple question when I though they are the same group as Superior Casino (which my NETeller account statement say) And if you read my post about Superior Casino here and at the Jackpot Hitters room you will understand my frustration...they lie on their site about withdrawal limits and withdrawal times(which I didnt know was a problem at all Rivals)
Lets say I win $4000 at Superior, that would take them 4 weeks to pay under normal circumstances. Its just not tolerable. I see no reason to deposit there... Youve been around long enough to know what fair rules and conditions are...Im glad they are not conneceted to the other Rivals...I feel cheated by Superior so why should I smile at them and continute deposit there? Im not supporting unfair rules and conditions and someone have to wake up somethime and so far Im the only one dare to say "Hey something is wrong here!" Once in a while... I do understand you affiliates fall between chairs sometimes...but I believe that cant be prevented at a big board like this supporting many different casinos.
Whats so good with Superior Casino then? Inform me please!

If Jason and John have nothing to do with Superior they probably dont answer my question...I get lots of freebies and awesome match promos from them at Paradise8 and Cocoa and they pay within 48 hours so for me they are two of the best, what more can I say? Sorry I get suspicious when they share the same cashier as Superior Casino. That is a very interesting question though....?? Someone know why they have same cashier?

 

[vixen777]

They have the same processor and that is all, I have sent off to my contact for you at Superior Ceks.

 

[thisisvegas]

Same payment processor and shared support so it is why the problems span across all of those casinos. I know you don't understand the technical issue but this is what it is, all payments are processed manually and reviewed by accounting and security. If the payments were assigned to be automatic without anybody viewing anything then there might not have been any delays but they won't change cashins to being automatic anytime soon. The people who review theses cashins check things like if the terms were followed or if docs are needed, etc... When they login to the backend they really couldn't see any of the players info or any of the cashins. The support agents have also had this problem recently where players come on livechat and if the backend isn't displaying the information they need they can't look into their account or help. They can only take notes and save it for when the bug is fixed. I get this problem once in a while but it is an urgent issue we are fixing and working to ensure it doesn't happen again.

All I can say or do at this point is I wish we didn't have these problems and apologize to all players that were affected. If this was you just send me a pm with your username and I will see if there is anything I can do to help.

John

 

[judyb57]

I live in the US, so anywhere I can play at all I am thankful for. I have NEVER had a withdrawal issue at any casino I have played. However, I do want to mention that I only play at casinos that Streak Gaming supports. I have total confidence that these casinos are on the up and up!

 

[CareyG]

Thank you so much for explaining John! ​

Ceks.....just stay away from Superior If you dont like them hon, we all have casinos we choose NOT to play at for our own reasons and we are all entitled to our own opinions about them. You need to feel safe playing at a casino that you put your hard earned money into.​

Luckily, there are many Rivals to choose from with incredible support such as This Is Vegas!​

 

[ceks79]

thisisvegas,

I didnt say automatic cashouts, I mean instant cashouts when a player emails your or contact live support and asking for a withdrawal. Then the support person just have to check the players account and transfer the money while chatting or on a request by email. It takes maybe 3-5 minutes and then you dont have to worry about that work later.
Some casinos have had that service for years. I actually suggested that when a got a mail from a manager at one of the Rival casino who was wondering if I had any suggestions to improve the casino. And she(it was a she) said it would come in a near future.

Carey,

Yes I have choosen not to play at Superior when I locked my account...and Im happy they dont have anything to do with all other Rival casino...

Same payment processor and shared support

Once when I suspected emails didnt get through to me when I didnt receive any promos at any of the Rival casinos I emailed Panatsia Casino(thought thay was the mothercasino of them all when all Rivals show up as Pantasia in my NETeller account) asking if I qualife for a bonus. about an hour later I got a mail from Pantasia Support telling me I some nice surprizes in all casinos listed in the mail, everything from free chips, VIP chips and match offers, but at some casinos the support "only" could give me a match offer. And that casino list included all casinos(Simon Says, Paradise8, DaVinci, Cocoa, ThisIsVegas, Mayan, Pantasia except Sloto´Cash...and not Superior Casino and Slots of Fortune cause I didnt have an account there at the time. But the last two also show up as Pantasia in my statement so I guess I would have got something there too.

How could Panataia support access all my Rivals except Sloto´cash?

Same payment processor and shared support

They also have same casino software, what more can be different? The managers maybe...

Sloto´Cash seem to have another payment processor and not connected to any of all others...

I love all Rival casinos but there are things that confuse me... Would you guys like if for example Club USA Casino had access to your iNetBet account or if Villento Casino could check your personal details and gambling activity in your AllJackpots and Bella Vegas account?

 

[superiorcash]

Hello Everyone!

Receive a warm greeting from SuperiorCasino!

We wanted to let you all know that the problem with the processors that has unfortunately affected all Rival casinos is being fixed and pending withdrawals are on the process to be paid.

Superior Casino always pays all winners and we pay on time. Whenever there is a conflict with payments we let those affected clients know of the situation and give them an idea of how long they would need to wait.

We apologize for any inconvenience and we kindly ask for everyone's patience to receive your winnings when unexpected situations like this arise.

Ceks79 - your case has been studied and I will PM you with more information.

Thank you everyone for your understanding. We appreciate Streak Gaming Forum's support and all it's Members feedback.

Best Regards,

Winny I. Slots
Casino Host

 

[CareyG]

Hi Winny. Thank you so much for coming over and talking to our members! That shows true class, respect, and concern for your players! It is very much appreciated.​

 

[judyb57]

I think that the casino representatives coming to speak personally to players is AWESOME. That certainly makes me want to play at their casinos knowing they truly care for the players! Thank you!