Free spins at Red Flush! 100% Match Existing Player Coming 3/3/11!

[StinkyWinky]

I have been waiting for 3 days for an email response. Still nothing. I had emailed regarding not receiving this promo before it was suggested. I was told in live chat a few days ago that the reason I didnt get the promo was because of streak gaming. that they never sent it in for me. He basically put it back on streak gaming..my acct number is rfver00013811. If you can do anything for me to at least get the spins i would appreciate it.
thanks
Kellye

 

[marvia123]

I played this promotion as well, thought I would give them one last try. I did not get the 20% or the free spins. Chat gave me the 20% but said no free spins and acted like she was doing me a big favor. I made a 100 deposit I was suppose to get free spins. She insisted there were no free spins with the promo. I sent two emails to support and have not heard a word. and also tried to contact Michael. I will close my account if they dont honor their peomotions

 

[titanic71212]

I can't help but want to put in my 2cents also, i have recieved the e-mail with the free spins and the 100% bonus, i also received the royal wedding promo.. I had the unfortnate luck of having to speak to Raymond, wow this guy is a piece of work, what a ass he is. I will send my comments to support...
oh and when i send email it gets bounced back also...

just my 2 cents lol

 

[Piwiti]

Hello ,


I've deposited on 4 march and didn't get the 100% bonus, i sent 2 emails to the support and didn't have any answer ... my account is :rfver00026121, thank you for your help !

 

[judyb57]

If you receieved the email

As a Streak Gaming member, you qualify for the following offer:


Get a 100% match of up to 100 on your next deposit
(In local currency)

That’s right. Simply make a deposit during 4 March 2011 00:001 GMT and 4 April 2011 23:59 GMT to get real value for your buck.

Plus,

With Grand Slam of Slots II just a around the corner, you wouldn’t want to miss out on a chance to
win your share of the 290,000 prize pool. Make a deposit today for a chance to earn your seat to the richest online slot tournament.

Once you make your deposit it should be atoumatically credited. If you did not get the email you are not eligible This offer is for Streakers that used our banner to open a Red Flush account only, just being a Streaker is not eniugh this time

 

[marvia123]

The promotion email I received was for 20% and 50 free spins. Had nothing to do with being a streak member. But they did not honor the free spins. which isnt the first time. and two of the emails that were posted on this site came back undelivered. Whats up with that Michael???hmmr

 

[cas1944]

I did download from the Streak banner and I was not offered the 100% only a 20% weekly offer.

 

[judyb57]

Hey guys, please remember that this is the weekend and no one will be around to reply to your emails

 

[dennisculp]

I have also tried to send emails to Michael. Every time I send an email it gets bounced back saying it is "unable to be delivered." We need more help than that Michael.

 

[cas1944]

Mail is still bouncing back.It seems like email is not an option.

 

[lkvikings]

I had to contact Live Support last weekend regarding a match bonus and the customer service agent was extremely nice and helpful. This weekend when I logged in there was a 50% and a 100% bonus applied to my account. Just wanted to let you know that there are no complaints here.

 

[marvia123]

Just talked to live help again to get a email that might work [email protected] havent gotten back the email I sent, so will see if this email will work. Think I will close my account there if they dont make this good and honor their promotion.

 

[vixen777]

Everyone please as I said before BE PATIENT! You will be helped it is the weekend but I am sure someone will be here to help very soon. We have nothing to do with the 20% deal so I cannot help with that.

 

[Red Flush Host]

Hi Everyone,

Phillip, here from the Customer Services Team for Red Flush Casino and Casino La Vida.

Let me begin by apologizing to all US players for the error with offering the free spins on the Lord of the Rings game. If you received this offer via snail mail you will find that you qualify for the free spins on the game, Avalon. If you have not already played the free spins then on login to your casino account and go to this game and the free spins will be available.

Following Micheal's post, please can I ask that anyone that still has unresolved queries regarding the snail mail you received, please e-mail me directly at [email protected] with your casino account number and the details of your query and I will attend it to it immediately. I will also investigate why some e-mails are not being delivered to us.

I apologize to everyone that received bad service from our Customer Service people, that is unacceptable and it will be addressed with the relevant individuals. Please do send me an e-mail with your details. We pride ourselves on good service to you as loyal members and I endeavor to ensure that you will always get the very best service from both our Customer Service Team.

Regards
Red Flush Host

 

[judyb57]

Welcome to Streak Gaming and thank you so much for addressing this with our members. Red Flush is number one in our eyes and we hope that our members realize that mistakes do happen once in a while to everyone. It is great to know that Red Flush admits to their mistakes and then tries to do something to fix it rather than cover it up or deny it as some places tend to do!

 

[Red Flush Host]

Hi Everyone,

Thank you to everyone that has sent me your e-mail queries since my post.

Just to keep you updated. We are looking into your queries and some of you would have already received a response from our Support Team.

I appreciate your patience and assure you that every query will be answered.

P.S Thanks for the vote of confidence judyb57.

Regards
Phillip

Red Flush and Casino La Vida Rep

 

[JokersGirl]

I have seen Casino after Casino say they are going to fix errors and nothing.

All I can say now is WOW.

I sent an email less than 8 hrs ago expressing my shock over treatment I had recieved a few weeks ago. I could not sleep as the pain from my burns just are so painfull. I got up turned on my computer and went to check my E Mail and they not only sent a very warm response, they credited my account with the free spins.

Red Flush thank you. I will deposit with you every chance I get.

Your actions have made me want to put my faith in you again.

I won almost $8.00 on my free spins. I still have to play my winnings but as they responded to my inquiry so quickly I thought I should do the same.
I will keep you all posted.

Again Thank You Red Flush

 

[judyb57]

Thank you for coming and letting us all know JokersGirl. I totally understand everyones frustration when something goes wrong, but I wish more people would come back and let us know when the casinos have responded and fixed their mistakes. We like to hear the good about the casinos along with any problems.

 

[irisse]

I dont like to complaint but as a Canadian i dont receive much from this group i deposit this year and last year and receive little . Even in promotion time i feel so sorry to deposit because live help told it was not the good day to have something.

I can understand some regular rules but a lot of time free spins arent for me it really rare that i receive some. I still confused about the way it work i deposit too at la vida and never got anything so i dont go there no more.

I wrote to red flush too and i will see if they here canadian too because we deposit and should be ear on complaint .

I am really happy for some of you who receive regular spins me it is rarely done and live help let me sorry on a deposit and complaint.

thanks to give us the upportunity Streak gaming to speak of our complaint as loyal customer.

 

[Stuff57]

I got the mailer and pop up and keep being told by support there is a malfunction in the system to log out and back in and again i do this but still no spins!

I have emailed all the emails i can find and am not getting any response from anyone!

rfver00267487