I've request a withdrawal on Lucky emperor on 25.03.2010 and they send me a message that my withdrawal is voided becaue :
Placing single bets equal to or in excess of 25% or more of the value of the bonus credited to the account prior to the play-through requirement for that bonus having been met;
I've played with the 10 free and I win 500 and request a cash out.
I know that casino rewards group have very serious casinos,but I didn't think that I've do enything bad playing more than 25 %.
Can you help me please with this problem?thank you
Placing single bets equal to or in excess of 25% or more of the value of the bonus credited to the account prior to the play-through requirement for that bonus having been met;
I've played with the 10 free and I win 500 and request a cash out.
I know that casino rewards group have very serious casinos,but I didn't think that I've do enything bad playing more than 25 %.
Can you help me please with this problem?thank you
