Red Flush Casino and Casino La Vida snail mail

[Amateur]

whats the link can you send it to me please

Just email Red Flush support and they will send it to you. I can't find the email, maybe I deleted it already. Sorry

 

[kymejo]

I am a US player as well, aiso received the royal wedding invite with free spins, (which i did not receive) was told the same thing, sent in error. I have to agree however, i was treated horribly, and i have deposited quite a bit of money there. Customer service leaves a bit to be desired, they don't seem to like us here in the US much, do they!!

 

[nalgenie]

GOT A SNAIL MAIL CARD SYING I HAD 50 FREE SPINS ON LORD OF THE RINGS . IN U.S SO I DONT HAVE THAT GAME , TALKED TO SUPPORT AND WAS TOLD THAT I RECIEVED THE MAILER IN ERROR . THEY DID NOT EVEN HONOR THE SPINS ON ANOTHER SLOT , LIKE OTHER CASINOS DO . OH WELL !!!!!!

just try logging in...when i did, i had the 50 spins on Avalon instead.
good luck, nal

 

[vixen777]

Everyone I have a rep coming to the site soon please and I stress please use your manners no matter how mad you are at the casinos try to be respectful.

 

[notesfromabroad]

We need to put ourselves in their place. You want people to be nice to you, so be nice to them. They work with players non-stop on their shifts each day and sometimes handle your question at the same time as they're working with other people. If they are rude, you should be just that much nicer. (MY mom's rule.)

Just keep your cool and remember to say thank you. No matter how much you deposit, the casinos aren't obligated to grant you anything for free unless they have specifically offered a bonus or spins TO YOU, or it's posted on their site.

 

[Amateur]

Red Flush did honor these free spins, I got 50 Free Spins on Avalon, and a 50% bonus. My invite only came on Mar 2, so I didn't know why I got the spins until I got the invite in the mail. They did honor it after all!

Actually, I've never had a prob with Red Flush honoring promos, so I'm not surprised they stood up on this one.

 

[Michael@RF]

Hi guys

I would probably react in the same manner as you should I have been in your place, however on behalf of Red Flush I can confirm that our promotions & mailers sent out to our US players are system tracked, apart from this we have picked up a few players of whom did not qualify for our Wedding card promotion, coming up on our chat facility & pretty much attempting to take up a promotion of which they do not necessarily qualify for. Therefore we humbly request you to please email us your account number to our support team marking it Attention Michael to investigate on your eligability for our Wedding card promotion. By the way, the free spins on our Wedding card promotion appears on the game Avalon instead of Lord of the Rings. We have sent out an email to qualifying players on the correction so to those players, please try it out on Avalon.

Regards

Michael
Red Flush Host

 

[Red Flush Host]

Hi Everyone,

Phillip, here from the Customer Services Team for Red Flush Casino and Casino La Vida.

Let me begin by apologizing to all US players for the error with offering the free spins on the Lord of the Rings game. If you received this offer via snail mail you will find that you qualify for the free spins on the game, Avalon. If you have not already played the free spins then on login to your casino account and go to this game and the free spins will be available.

Following Micheal's post, please can I ask that anyone that still has unresolved queries regarding the snail mail you received, please e-mail me directly at ([email protected]) with your casino account number and the details of your query and I will attend it to it immediately.

I apologize to everyone that received bad service from our Customer Service people, that is unacceptable and it will be addressed with the relevant individuals. Please do send me an e-mail with your details. We pride ourselves on good service to you as loyal members and I endeavor to ensure that you will always get the very best service from both our Customer Service Team.

Regards
Red Flush Host

 

[judyb57]

Thank you for your post, Red Flush is number one in Streaks book and this is just another example of why we think so!

 

[RIPPERS1]

Although I did not recieve any free spins I must agree with Judy in saying Red Flush has and will continue to be one of my favorite casinos.

There Customer Service Team is outstanding in my book.

My only request is that here in the US we need some new games to play.

Thanks
Charles

 

[Red Flush Host]

Hi Everyone,

Thank you to everyone that has sent me your e-mail queries since my post.

Just to keep you updated. We are looking into your queries and some of you would have already received a response from our Support Team.

I appreciate your patience and assure you that every query will be answered.

P.S Thanks for the vote of confidence judyb57 and Charles. It is appreciated.

Charles, we are making every effort to get new games to our US customers. I will make a note to post an update the moment new games become available.

Regards
Phillip

Red Flush and Casino La Vida Rep

 

[jovida]

I got the same mailer for 50 spins on Lord of the Rings and I contacted life chat and Denis changed it to Avelon he said to log out and the credits will apply within 2 hrs, so we ill see.

 

[maliububarbosa]

i keep in mind streak gambling had a private tourey with them a month ago and nothing went right!thats never happened anywhere else.they always says its on our end

 

[vixen777]

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i keep in mind streak gambling had a private tourey with them a month ago and nothing went right!thats never happened anywhere else.they always says its on our end

Sorry your wrong there since they depend on their software provider, Microgaming to upload and care for the tournaments! You have your right to choose to play where you want but if your going to complain about something that was offered to you for free I have no time for you plain and simple.

 

[CareyG]

i keep in mind streak gambling had a private tourey with them a month ago and nothing went right!thats never happened anywhere else.they always says its on our end

Did you come to our forum and become a member just to make this one post? ​