"Any free money given,
that does not require a deposit, e.g. a Non-Deposit Coupon, loyalty bonus, comps, VIP bonus, vanity card, manager deposit, competition/tournament prizes, compensation bonus, inconvenience bonus, birthday bonus etc. (unless otherwise stated) will have a maximum cash out of 10x the bonus given e.g. $50 given max cash out = $500. Monies must be turned over at least 15x (unless otherwise stated) before any cash out can be made.(amended June 2004)"
that does not require a deposit
Myst,
If you hit that $19K on a bonus that required a deposit ther is no max cashout of 10x the chip value. A deposit bonus of 10% do require a deposit meaning they cant have a max cashout limit on that bonus.
If you are sure the bonus wasn´t a loyalty bonus, or an "inconvenience bonus" with an amount that is not based on any earlier deposits I think they should pay you the $19K!
I would be pissed if they gave me a 10% deposit bonus with a max cashout limit!