I know we aren't suppose to post chat coversations buut ALL NAMES TO IDENTIFY STAFF OR CASINOS HAS BEEN REMOVED!!
Everyone keeps saying us USA players really need not to worry but read this then you tell us again not to worry
Frank: Hi SUPPORT
SUPPORT : Hi Frank, welcome to our live help facility. How may I assist you today?
Frank: I was considering funding for a tourny but dont want to put money into one
to maintain a place just to be locked out of the casino due to this Micro change so
would like to know what and when is CASINO going to do?
SUPPORT : Are you asking when is CASINO going to lock your account?
Frank: yes
Frank: and is CASINO and CASINO planning to open one for USA players?
SUPPORT : We are still servicing our existing Players in the US Frank so there is
nothing to worry about.
Frank: I realize today you are but what about tomorrow? some of these tournaments are
for days which means if i spend money maintaining a place in one and get booted b4 it
is over I lose my place and the money i spent to get there
Frank: I know it just happened at a casino
SUPPORT : Which casino was this at? A
Microgaming casino?
Frank: yes one of CASINO Group as they gave us no warning of the change
and now I am out $100 I spent on a tournament
SUPPORT : Which tournament in particular are you talking about and what is the duration
of the game? We are still servicing our exiting Players and your account is old.
SUPPORT : From our side, there is nothing to worry about.
Frank: Why is it so hard to just give me a straight answer to 2 questions 1 - when is CASINO
and CASINO stopping USA players and 2 - Is CASINO and CASINO going to open something for USA Players
SUPPORT : I gave you an answer Frank!
SUPPORT : At the moment we are NOT accepting NEW Players.
Frank: No you told me what you are doing at present
Frank: you however have not answered the questions
SUPPORT : If we do in at some stage, it will be known.
SUPPORT : You must understand that this legislation is imposed by the Government Frank
and I am not in the position to tell you if the US government will begin to accept online
gaming and allow US Players to register!
SUPPORT : As mentioned, we are still servicing our exiting Players for a long time now.
Frank: I am ot asking about registration I am asking about what and when your casinos
will be effecting USA players
Frank: ss not
Frank: How can you say you are servicing USA players for a long time when Micro is
shutting us out June 1st
SUPPORT : Your second question was : Is CASINO and CASINO going to open something for USA Players
SUPPORT : I responded: You must understand that this legislation is imposed by the Government Frank
and I am not in the position to tell you if the US government will begin to accept online
gaming and allow US Players to register!
SUPPORT : I can say that because at present we ARE servicing our existing Players Frank.
Frank: Well I must say your evasiveness is just comforting and making me so secure with funding
this account << sarcasm
SUPPORT : To answer your initial question : You are welcome to play the free roll tournaments.
SUPPORT : Frank, prior to it happening - I cannot give you an answer for what's going to happen
once your government decides.
Frank: These questions are regarding the June 1st deadline of
Microgaming servicing the USA
not Government decisions
SUPPORT : All I can say is what we know at present - we are hosting our existing Players
SUPPORT : Please note that these decisions are very much contingent on legislation in the US.
That is the entire situation Frank.
Frank: ok thank you anyways
SUPPORT : If it wasn't, we would gladly accept US Players
SUPPORT : You're most welcome!
SUPPORT : Should you have any questions or concerns, please do not hesitate to contact our HelpDesk
as we are available 24/7.