BiggerZ Casino closed my account after I won 6.75 BTC

[Green_Lyydia]

I’m sharing this because I’m still trying to understand what happened to my BiggerZ account and the balance that was left in it.

I had approximately 6.75 BTC remaining when my withdrawals stopped. My account was later closed, and I still haven’t received a clear explanation for why.

Before this happened, my KYC was completed and approved, and I had already made successful withdrawals from the account.

After a significant win, I started requesting withdrawals. BiggerZ support told me my daily withdrawa limit was $10,000, which was roughly 0.15 BTC at the time. I was told to make my withdrawal requests around that amount, so I followed the instructions.

Several withdrawals were processed successfully. Then the withdrawals stopped.

I contacted support several times because I wanted to know what had changed and what would happen to the remaining balance. Eventually, my account was closed.

That’s the part I still don’t understand.

I followed the withdrawal method I was given, so why were the withdrawals suddenly stopped? If there was an issue with my account, why wasn’t I told about it earlier?

I’m asking BiggerZ to clarify:

* What withdrawal limit applied to my account?
* Did support instruct me to submit withdrawals of around 0.15 BTC?
* Why did the withdrawals stop?
* Why was my account closed?
* What specific rule applies to the remaining 6.75 BTC?
* Why was the remaining balance not processed?

After I couldn’t resolve the matter directly with BiggerZ, I submited a complaint through Casino Guru. It remains unresolved.

I have kept my screenshots, conversations and withdrawal records, and I’ve also shared the available evidence.

Casino Guru complaint: casino.guru/complaints/biggerz-casino-player-s-withdrawal-has-been-delayed-1

Evidence: imgur.com/a/vWFhPD0

I’m not asking anyone to automatically believe me. I’m sharing what happened from my side and giving BiggerZ the opportunity to explain its side.

I just want to know what happened to the remaining 6.75 BTC and why my account was closed.

BiggerZ, I’m waiting for your explanation.

 

[CareyG]

Hi there. I am moving this thread to the proper complaints forum.

 

[CareyG]

Thanks for taking the time to post all of the details and supporting information.


Unfortunately, BiggerrZ is not a casino that Streak Gaming currently works with, so I don’t have an affiliate contact or casino representative there that I can reach out to on your behalf.


I’m going to leave your complaint posted here so it can remain documented publicly, and hopefully someone from BiggerrZ will see it and respond. Other members are also welcome to share any similar experiences or helpful information.


I hope you’re able to get a clear explanation from them regarding the account closure and the remaining balance. Please keep us updated if you receive any response or if the situation is resolved.