dipstick42
Senior Streaker
- Joined
- Feb 25, 2008
- Messages
- 258
I meant to post under the feedback thread for this casino, but I missed it while waiting for my payout. Unfortunately, due to the circumstances of my payout, I am left with a negative view of this casino group and will probably not be depositing there unless I am convinced that they have improved.
I played the 33 free spins promotion and had $120 left after I met playthrough requirements. (I would not normally cashout such a small amount, but I wanted to evaluate the cashout procedure before I began depositing there.)
I had a very difficult time getting my faxback information to them, as they did not indicate which e-mail address to send it to. I tried replying to the address they sent the request from and received no response, so I sent to support instead. The first time I sent it to support, I received an automated response, but no further acknowledgement, so I checked and they said it had not been received. I sent it again. Again I got only an automated response, so I asked again. This time they said it was received but that the birthdate on my driver's license was unclear and asked for a rescan. I did this and they said everything had been received and my withdrawal would be processed. Then the next day, I got the same e-mail again asking for a re-scan of my driver's license. So I sent it yet again. I found all this a little frustrating, but was willing to overlook it and chalk it up to inexperience.
But what I can't overlook is this: I didn't want to pay a large wire transfer fee on such a small amount, so I chose to cashout in a check. (The fee for this was $15.70.) I was told (and my account history shows) that this withdrawal was processed on 10-26. I still have not received the check, but yesterday I received the following e-mail:
Dear Allen
Hope this email finds you well.
We are writing to inform you that there has been a problem with your withdrawal of USD 104.30. We sincerely apologize for this inconvenience.
Due to problems with our processors, you will not be able to cash the cheque drawn on "Citibank bank". Should you have received this check already, please kindly discard of it as it has been invalidated and will not clear at your bank. However, you should be recieving [sic] another cheque to replace the previous one. Please do try and cash it and IF you encounter any problems, write to our customer care to my attention (Kate Richards)
Thank you for your patience and understanding in this matter.
Regards,
Kate Richards.
</PRE>
I think what I find most disturbing about this is the request to TRY to cash the second check. I'm now really worried about even attempting to deposit this check in my bank account for fear that it will bounce and draw red flags to my checking account. I may just throw them both away.
And I am very unimpressed with their apparent cavalier attitude toward this mess. The tone of the e-mail suggests to me that they are treating this as just a matter of course, something that happens all the time. LOL, they could have at least offered me a comp for this much trouble (not that I would have much faith in being able to cash in any winnings).
I know others have posted that they enjoy these casinos and have had no problems, so maybe this is just bad luck on my part. But either way, the experience has left me cold and I think I will avoid these casinos, at least for the time being.
I played the 33 free spins promotion and had $120 left after I met playthrough requirements. (I would not normally cashout such a small amount, but I wanted to evaluate the cashout procedure before I began depositing there.)
I had a very difficult time getting my faxback information to them, as they did not indicate which e-mail address to send it to. I tried replying to the address they sent the request from and received no response, so I sent to support instead. The first time I sent it to support, I received an automated response, but no further acknowledgement, so I checked and they said it had not been received. I sent it again. Again I got only an automated response, so I asked again. This time they said it was received but that the birthdate on my driver's license was unclear and asked for a rescan. I did this and they said everything had been received and my withdrawal would be processed. Then the next day, I got the same e-mail again asking for a re-scan of my driver's license. So I sent it yet again. I found all this a little frustrating, but was willing to overlook it and chalk it up to inexperience.
But what I can't overlook is this: I didn't want to pay a large wire transfer fee on such a small amount, so I chose to cashout in a check. (The fee for this was $15.70.) I was told (and my account history shows) that this withdrawal was processed on 10-26. I still have not received the check, but yesterday I received the following e-mail:
Dear Allen
Hope this email finds you well.
We are writing to inform you that there has been a problem with your withdrawal of USD 104.30. We sincerely apologize for this inconvenience.
Due to problems with our processors, you will not be able to cash the cheque drawn on "Citibank bank". Should you have received this check already, please kindly discard of it as it has been invalidated and will not clear at your bank. However, you should be recieving [sic] another cheque to replace the previous one. Please do try and cash it and IF you encounter any problems, write to our customer care to my attention (Kate Richards)
Thank you for your patience and understanding in this matter.
Regards,
Kate Richards.
</PRE>
I think what I find most disturbing about this is the request to TRY to cash the second check. I'm now really worried about even attempting to deposit this check in my bank account for fear that it will bounce and draw red flags to my checking account. I may just throw them both away.
And I am very unimpressed with their apparent cavalier attitude toward this mess. The tone of the e-mail suggests to me that they are treating this as just a matter of course, something that happens all the time. LOL, they could have at least offered me a comp for this much trouble (not that I would have much faith in being able to cash in any winnings).
I know others have posted that they enjoy these casinos and have had no problems, so maybe this is just bad luck on my part. But either way, the experience has left me cold and I think I will avoid these casinos, at least for the time being.
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