Streak Please Help

[labell]

I've just tried to reach Villento - they still have $400 of my money that has never been paid to me. I know there are others here that have unpaid withdrawals also. They have blocked their website from me. I can submit a query, but no live chat, no direct email, no phone numbers. PLEASE can you help me contact them...... I find that very scary. Thanks, labell
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[sorcer3ss (RETIRED)]

Labell I will bring this to the notice of the other girls on staff for you.

 

[iustin78]

i have never heard something like that till now !

 

[iustin78]

Sorry,no live chats please

 

[iustin78]

Canada: 1 - 866-311-6270

Australia: 1 - 800-621-501


Europe:

French: 0800 911 674

Germany: 0800 182 3223

Italy: 0800 789 387

UK: 0800 404 9889

 

[iustin78]

i suggest you to write , of course in nice terms, to their facebook page or on twitter !

 

[labell]

I have heard a brief message back from the online inquiry form I filled out... They've asked for time to "investigate the matter"... So hopefully we'll find out what they intend to do.

Thank you iustin for tying to help... I do feel better that I have received communication from them.

I did locate the original email from them, it was April 26! That's four weeks ago.... here's what it said:


Your recent withdrawal of $400.47 on 26 April 2011 has been reversed to your Casino account as our Ecash processing company are unable to process payments via any method to the U.S.A at present

Kindly note that the lack of processing has not been enforced by casino management, but has come directly from the 3<SUP>rd</SUP> party processors. This means that we are forced to abide by their decision until the availability to process payments is running once again

We appreciate your understanding in this matter and assure you that the funds will remain in your Casino account, which only you will have access to. You will be notified as soon as we are able to process payments.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-comhttp://www.streakgaming.com/forum/ /><o:p></o:p>[/font][/COLOR]
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<FONT color=navy><FONT color=navy>Warm Regards,<o:p></o:p>
<FONT color=navy><FONT color=navy>James Johnson<o:p></o:p>
<FONT color=navy><FONT color=navy>Manager<o:p></o:p>
<FONT color=navy><FONT color=navy>Villento Las Vegas Helpdesk



<FONT color=navy><FONT color=navy>THANKS! will keep you updated.

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[judyb57]

Please do not panic, labell. They do not allow any US players right now, if you even click on a banner you will not be taken to the website. As far as your money goes there is obviously nothing they can do at the moment. Hopefully they will find a way to get everyones money to them. Vixen is in Ireland this week and if you have not heard anything by then, perhaps she can find out more.

 

[labell]

Thank you Judy, will do.