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PokerStars has once again been slapped with a fine from the New Jersey Division of Gaming Enforcement (DGE) after a technical glitch on its platform enabled a self-excluded customer to gamble more than $500,000 with the online gambling operator.
According to a Notice of Violation sent by the DGE to PokerStars’ parent organization, The Stars Group, in late January, the regulator has imposed a $1,000 civil penalty on the business for failing to prevent two self-excluded gamblers from accessing its New Jersey site.
Only one of the two customers actually gambled. The incident happened back in 2019.
The gambler who staked money with the operator requested a six-month cool-down period in September 2018. In February 2019, he requested to be self-excluded entirely from the online poker and casino site.
In July of that year, he reached out to customer support and asked to be granted access to his account. The PokerStars team reactivated the player’s account because the originally requested six-month cool-down period had expired. A technical glitch on the platform had failed to place a self-ban flag on the account, which made it possible for him to play again.
When he had his account reactivated, he gambled for ten months between July 2019 and April 2020. Over that period, the player made $11,450 worth of deposits and cashed out $112.97. He placed nearly $550,000 in online casino bets and more than $91,000 in online poker stakes during that time.
LOL- Only $1000!!
PokerStars has once again been slapped with a fine from the New Jersey Division of Gaming Enforcement (DGE) after a technical glitch on its platform enabled a self-excluded customer to gamble more than $500,000 with the online gambling operator.
According to a Notice of Violation sent by the DGE to PokerStars’ parent organization, The Stars Group, in late January, the regulator has imposed a $1,000 civil penalty on the business for failing to prevent two self-excluded gamblers from accessing its New Jersey site.
Only one of the two customers actually gambled. The incident happened back in 2019.
The gambler who staked money with the operator requested a six-month cool-down period in September 2018. In February 2019, he requested to be self-excluded entirely from the online poker and casino site.
In July of that year, he reached out to customer support and asked to be granted access to his account. The PokerStars team reactivated the player’s account because the originally requested six-month cool-down period had expired. A technical glitch on the platform had failed to place a self-ban flag on the account, which made it possible for him to play again.
When he had his account reactivated, he gambled for ten months between July 2019 and April 2020. Over that period, the player made $11,450 worth of deposits and cashed out $112.97. He placed nearly $550,000 in online casino bets and more than $91,000 in online poker stakes during that time.
LOL- Only $1000!!
