PLAYERS PALACE

[redfawn]

I am so frustrated and pissed off right now! I played my free spins $2000 and got to $3000 i made it and got this email but when i deposited the $50 it wasnt there. So i went to live chat and was told i had to deposit $200 to get the damn $200!!!! She said it was a 100% match. What the hell?? I tried to explain this to her but she didnt understand what i meant and put $50 more in my account for the sign up 100%. Am i seeing things? Guess im out the extra $150. :arggggg

<TABLE cellSpacing=1 cellPadding=0 width="99%" align=center border=0><TBODY><TR><TD>Dear Darla, (
Congratulations – you won $200.00 during your FREE PLAY period! This winning bonus is available to you right now, so don’t delay. Enjoy and win at Players Palace Casino, with an exciting selection of over 320 casino games and the biggest Progressive Jackpots ever.
To claim your bonus, simply login to the Players Palace Casino software and make an initial deposit of $50.00 or more. Your bonus will be added immediately to your account balance, allowing you to start playing right away.
Hurry up - your FREE $200.00 is waiting for you!
But that’s not all! For a limited time only:

• Make a purchase of $50 and receive 20 Free Spins on Tomb Raider – The Secret of the Sword!

• Make a total purchase of $75 or more and receive your 20 Free Spins on Tomb Raider PLUS an additional 10 Free Spins on Hitman!

---------------------------------------
Did you know?
The Mega Moolah Progressive Jackpot is currently at over 1 Million Dollars! Become the biggest online casino jackpot winner in history and change your life forever!
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Should you need any help or assistance, please feel free to contact our friendly and efficient Support Desk. Telephone, Live Chat and E-Mail contacts are all available at www.playerspalacecasino.com/Support.aspx.
Kind Regards,
Steven Barry
Casino Manager – Players Palace Casino
*Terms and Conditions apply. </TD></TR></TBODY></TABLE>

 

[redfawn]

Just emailed them and forwarded the email i got. So i guess will see. The free 20 spins on tombraider secret of the sword was 10. I dont get this at all.

 

[bbzgurl]

Hon just hang in there, they will get it all sorted out eventually, or you could call their support line and talk to someone that way. Sometimes you get better results on the telephone. Good Luck Hon.

 

[redfawn]

Thanks bbzgurl hon, well it looks like im reading the email wrong. I got a reply back but i feel mislead. Reply below..

Hi there Darla,

Thank you for contacting Players Palace Casino Support.


Kindly note that what the representative gave you was not incorrect.

As per the terms and conditions of the Free Hour Play promotion, that should have been fully read and understood before playing the promotion, the amount of your Free Play winnings, i your case $200.00, determines the amount up to which your initial deposit will receive a 100% deposit match bonus.

Since your initial deposit was of $50.00 only and not of $200.00, you were credited with a $50.00 bonus, which is exactly the 100% match that is specified in the terms and conditions of the promotion.


Please refer to the following link to view these terms and conditions, under Point 3, in order to confirm the information the previous agent and myself have given you:

http://www.playerspalacecasino.com/freeplayterms1.html


We trust that we have been of assistance and wish you a fantastic week further.

Should you require any further assistance, please do not hesitate to contact us on one of the relevant numbers listed below. We are available 24/7, 365 days a year for your convenience.

Warm regards
Dirky

Casino Support Agent
Players Palace Casino
Big Wins, More Action!

United States: 1-888-214-1951
Canada: 1-888-214-1951
United Kingdom: 0800-051-6701
France: 0800-911-326
Germany: 0800-1818-174
Switzerland: 0800-564-175
Belgium: 0800-72-575

Other Countries: +1-888-214-1951

 

[CareyG]

Congratulations – you won $200.00 during your FREE PLAY period! This winning bonus is available to you right now, so don’t delay.

Their email was NOT clear at all. I would have thought the exact same thing as you dear. :tonguecrazy​

 

[redfawn]

Lol Carey hon, glad you see it too. Thought i was going crazy. In that promo i read it like 4x to make sure and i wish i would have copied it. I cant get to it now cuz it's gone. But it did say..you have 1 hour to make as much as you can. You have to have at least $20 over the original $2000 and 100 spins. Once you complete it your winnings will go into your bonus account after you deposit $20. You have 7 days, after that it will be taken from your account!So that wasnt true either cuz the stupid email says deposit $50. Very missleading. Live chat made me feel crappy. I WONT ever play there again. That is one i wont mind uninstalling. If i had so much trouble with just the promo..Good God how would it be when i win and try to cash out?? Also they said nothing about my free missing 10 spins, was spose to get 20 but got 10. They did fix the free spins, i checked and found 20 so thats good. Ok, im done complaining lol. Good luck to anyone who plays there.:arggggg

 

[vixen777]

Sending this thread to my contact Red, sorry about all this let me see what I can work out for you.

 

[redfawn]

Thank you vixen hon, i appreciate it. Darmac has been trying to help too. None of us understand whats up? :thnks
I'll let you know if it gets resolved.

 

[2geminis]

OK SO IM WONDERING WHAT HAPPENED TO THE SHOW ME THE MONEY CONTEST WITH PLAYERS PALACE? DID IT CLOSE OR DISAPPEAR ?
LET ME KNOW THANKS 2GEMINIS:sadaww

 

[vixen777]

Red as always when I am dealing with an issue I need your account id please

 

[redfawn]

Hi vix, sorry about that hon..
tccr06001729 I sent you a pm acouple days ago but don't think you got it. So i will send another now. Thanks for trying to help me vix