Gosh where do I start with this. Having been to vegas, I saw on here that had the Wizard of Oz and Zeus machines which I hadn't seen anywhere else.
So I signed up, deposited 150.00 GBP which failed due to a 'server side script error'. Went back and re-deposited and that went through no problem that time. (I now know they took the money twice, but one has since been placed on hold with my bank and will be credited to me within 10 days.)
I didn't receive my 150.00 GBP welcome bonus. It states on the web site that it will be automatically applied on successful deposit. I spoke to the team on live chat and after a few minutes it was added.
After playing for a hour or so, I went to my account section to see what wagering requirements I have left. to my shock someone elses NAME, ADDRESS and CREDIT CARD NUMBERS came up! I refreshed and finally saw my own details and that I had met my wagering requirements (er... I hadn't because I had only wagered 800.00 GBP and the terms were 20x deposit amount!)
I called through and spoke to Grace who immediately locked my account as it was deemed a 'security risk' due to the breach of someone elses details. I then received a call from the Casino Manager 'Petteri Spara' who appeared concerned at the breach and asked me to send through screenshots.
After various backwards and forwards, the situation is...
1. My account is locked and they are refusing to give back my original 150.00 GBP. At this time my casino account holds a fully withdrawal balance of 256.31 GBP.
2. The manager is insisting that I send the screenshots through of the breach of the data protection act. I am refusing to because he cannot provide a secure (or encrypted) method of doing so.
The casino have admitted that TWO problems have occured...
1. That a error had occured on the deposit, but have stated that it was the banks fault that double money was taken
2. Petteri Spara (Casino Manager) told me today on the phone that the member of staff who credited the bonus incorrectly put in 'the wrong wagering requirements'
---------
Today, I have done the following:
- Logged a official complaint with their licence holder (Alderney Gambling Control)
- Logged a official complaint with the Information Commissioners Office - r.e. breach of data protection act
----------
Sorry for rambling on, but I'm very pissed with this as they have in effect stolen my money and blaming me for their breach of the data protection act!
Peter
So I signed up, deposited 150.00 GBP which failed due to a 'server side script error'. Went back and re-deposited and that went through no problem that time. (I now know they took the money twice, but one has since been placed on hold with my bank and will be credited to me within 10 days.)
I didn't receive my 150.00 GBP welcome bonus. It states on the web site that it will be automatically applied on successful deposit. I spoke to the team on live chat and after a few minutes it was added.
After playing for a hour or so, I went to my account section to see what wagering requirements I have left. to my shock someone elses NAME, ADDRESS and CREDIT CARD NUMBERS came up! I refreshed and finally saw my own details and that I had met my wagering requirements (er... I hadn't because I had only wagered 800.00 GBP and the terms were 20x deposit amount!)
I called through and spoke to Grace who immediately locked my account as it was deemed a 'security risk' due to the breach of someone elses details. I then received a call from the Casino Manager 'Petteri Spara' who appeared concerned at the breach and asked me to send through screenshots.
After various backwards and forwards, the situation is...
1. My account is locked and they are refusing to give back my original 150.00 GBP. At this time my casino account holds a fully withdrawal balance of 256.31 GBP.
2. The manager is insisting that I send the screenshots through of the breach of the data protection act. I am refusing to because he cannot provide a secure (or encrypted) method of doing so.
The casino have admitted that TWO problems have occured...
1. That a error had occured on the deposit, but have stated that it was the banks fault that double money was taken
2. Petteri Spara (Casino Manager) told me today on the phone that the member of staff who credited the bonus incorrectly put in 'the wrong wagering requirements'
---------
Today, I have done the following:
- Logged a official complaint with their licence holder (Alderney Gambling Control)
- Logged a official complaint with the Information Commissioners Office - r.e. breach of data protection act
----------
Sorry for rambling on, but I'm very pissed with this as they have in effect stolen my money and blaming me for their breach of the data protection act!
Peter
Last edited by a moderator:
