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also, sometimes if you just reply to emails sent from the manager, they are sometimes not repliable. Make sure you are using his actual email, and if you go to live support within the casino, and using the mailing system there, tthey can forward the message to the manager.
sometimes at my first experiences with online casinos i used to call them, sometimes at numbers non toll free till i got the phone bill ! that cured me of calling casinos !hmmr
P.S.last time when i was with an account manager on an email change i managed to get a life banned account from them, i will not give names but it was a betting company from Australia.and i was a good depositor at them.
My advice to you if you really have a problem is to go to their site and pick up the phone numbers and then call or livechat must provide you with their boss details !