Free Spins at Platinum Play

[teezonn]

I received an email stating I had free spins waiting for me in my Platinum Play account. Does anyone have the link to the American version of that casino's download. I uninstalled the casino a while ago and now I can't download it because the only version I can find is the European version.

 

[judyb57]

I am sorry, I have no clue about a different download for US players for Platinum Play Casino. Maybe contact their support and ask them?

 

[gopher66]

RE: free spins and or cash at grand eagle and lucky creek casinos.

I am not sure where to ask for these codes. Thanks

 

[vixen777]

Did you ask live chat? Explain you had to do a restore?

 

[teezonn]

I can't get to live chat without having the software downloaded. I guess I could try to call their number and they may be able to direct me. Thanks.

 

[winterlord]

what game are these free spins on?

 

[StinkyWinky]

teezonn...
try this link to live chat at platinum play. I did try it earlier to get the download link but they were so slow coming back to me the chat timed out.

here is the link :
https://chat.casinodesk.com/webchat/chatformenglishcasino.asp


hopefully it will work..
by the way what slot are your spins on? i wanna check my acct!
good luck
Kellye

 

[wyldgirl]

you cabn download Fortune Room here

FortuneRoom Online Casino

and log in with all your account numbers!

 

[teezonn]

The free spins are on Isis but it doesn't say how many. I will try the live chat and if that fails, I will go to Fortune Room. Thanks for the info.

 

[iataz]

I have always just rewdownloaded thru their webbsite with no problem

 

[iataz]

Re: free spins and or cash at grand eagle and lucky creek casinos.

I am not sure where to ask for these codes. Thanks

I don't knw that there are codes for this if you are eligible your account will be sutomatically credited and you will receive an email from the casino

 

[Iamagambler]

I received an email stating I had free spins waiting for me in my Platinum Play account. Does anyone have the link to the American version of that casino's download. I uninstalled the casino a while ago and now I can't download it because the only version I can find is the European version.

I am having the same problem with Royal Vegas......Haven't a clue what to do either....hmmr

 

[Amateur]

Re: free spins and or cash at grand eagle and lucky creek casinos.

I don't knw that there are codes for this if you are eligible your account will be sutomatically credited and you will receive an email from the casino

For some reason, I've had these spins and not recvd and email about it. Not sure why though, so it's best to check your accounts anyway.

 

[queenmap]

My mom received a snail mail for the 5 free spins at Vegas Palms casino.

 

[Iamagambler]

I emailed RV support and they sent me the following:

Thank you for contacting the Support Desk.

Because our US software have been renovated, For this reason you are not longer available to re install the casino software from official website site

To ensure that you are accessing the correct USA casino software, please do the following:

Uninstall your casino software.
Next look on your Desktop for the My Computer Icon.
Double click this and the open your C: / Drive
Next look for a folder called Microgaming
Open the folder and look for another folder called Casino, if you see this, please delete this folder.
Next you will need to download and install the following version:

http://www.fortuneroom.eu/download.casino?isus=true

or

After you have downloaded and installed the casinos, please clear your browser cache:

Open Internet Explorer and on the top click on TOOLS and then INTERNET OPTIONS
In the box that shows, delete cookies and then temporary Internet files; please insure that you check the box that says DELETE ALL OFFLINE CONTENT.

Now you can log in with the following information. You will be able to use your account log ins on Fortune Room.

Please contact us again, should you have any further queries.

I thank you for your time and patience in this regard.

Kind regards

Tanya
Casino Desk

 

[wyldgirl]

I got the snail mail also but for my platinum play. The spins were not in my account so i contacted support and this is what i was told


Tina: Hi Laure
Laure : hello, how are you today?
Tina: I got a mail not an email that said i had 5 spins on isis in my Platinum Play account but I am not finding them
Tina: I am good and you
Laure : can I have your account number please so I can look this up for you?
Tina: 1 min
Tina: PPR160xxxx
Laure : hold on please while I access your account
Tina: i even checked my other accounts
Tina: ty
Laure : for security purposes can you confirm your date of birth, phone number and physical address for me please?
Tina: gave info
Laure : thank you for this information
Tina: np
Laure : i have reviewed your account and do not see the promotion on it
Tina: this is the 2nd time i have gotten this mail and no spins is it from a third party or the casino
Laure : we have this promotion but it is for non us players
Laure : maybe it was a mistake
Tina: well that bites
Tina: but ok ty
Laure : i do apologize for the inconvenience
Tina: thats ok