FOR CRYING OUT LOUD

[jez_24]

Fun with webwallets. I know money laundering and fraud make things difficult, liability-wise for Neteller and the like, but honestly accessing my own money should not be this difficult!

Ages ago I sent the ID I have into Neteller to verify my account. As I don't have a current passport or hold a drivers licence I used the 18+ or proof of age card we get issued by the West Australian state Government. They rejected it. I didn't bother to fight it because I have a moneybookers account that works just fine

Anyways, I ended up having to use neteller to deposit into my Redbet account...I was using a Ukash voucher and they don't have that option. Nor does moneybookers. Neteller does so that's what I did. I then won about 10 grand and withdrew 3000 back into Neteller. I tried to get Redbet to relax their 'deposit method in same method out' laundering rules but no, I could not have the withdrawl go to Moneybookers.

My plan was to just transfer it across somehow, either after playing at a more lax casino or some kind of service to be determined. Didn't work out though...I discovered my Neteller account had been locked because the deposit was 'too large' and there was nothing immediate I could do (I was trying to deposit a little amount at my fave casino to play). So I have to just wait by the phone and should hear from a support person in 1-3 hours.

And they'll probably refuse to unblock the account because of my stupid ID! Gah!! Seriously, what is the point in me even having a secure ID and password, it's not like they're any use!! Lol

 

[iustin78]

well i've noticed that you posted into andybb's thread also, but i don't think your deal is possible, to move your money from a casino to other casino even if they are in the same group as Whitebet and Redbet, it' s sounds pretty much like money laundering !

But i hope that our member will be able to help you with advices, good ones, and if you wait today a little till our bosses gets online that would be great finding an answer in the right place from the right persons with experience in online payment methods !
i think our dear sorcer3ss could help you with a word as we known she lives in Australia !do you try to write at Neteller Identity and send new ones, a phone verified, which is very easy to do, a regular bill with your name on it , and by accepting their policy ?

 

[iustin78]

To call NETELLER directly, dial +1-403-451-8020. Long distance charges will apply !!!

Money Transfer & Online Payment | NETELLER

their customer service is fast and reliable, also they have a page form especially for complaints !

 

[sorcer3ss (RETIRED)]

Thanks Justin, hi jez_24 I'm from Melbourne. I honestly can't remember what id I used originally at neteller, it probably was a passport though. I do remember that they wanted to call me to verify my identity after one or two transactions. They only kept me a few mins and I have never had any probs whatsoever with them since. I see other people complain that they don't return calls etc on facebook, but I have never had any trouble with their service. There was a boo boo the other day with a Poli deposit and I had a couple of days wait but they sorted it out for me. I notice that they seem to be around quite a bit on facebook so perhaps you could try speaking to one of their staff on there.