EUROPALACE CASINO
Let's welcome Europalace, a brand-new casino powered by Microgaming. For the latest news on bonuses and chit-chat, you can also follow Europalace on Twitter or on Facebook.
Europalace was launched on the 1st of January 2010 and is regulated and authorized by the Lotteries and Gaming Authority in Malta. The average pay-out percentage of the slot games is 96%, whilst the overall pay-out percentage of all online casino games is around 97%. All games are independently audited by eCOGRA. I like the dark-blue look of the website. It is classy and the terms and conditions and all other information are easy to find. The website and casino software are available in English, German, French and Spanish.
BONUSES & PROMOTIONS
Europalace wants all players to feel welcome and appreciated. The bonuses on offer are enticing. You can start off with a € 1500 free play offer, which enables you to earn a deposit bonus of up to € 100 or its equivalent. Don't worry though, even if you don't make the play-through requirements of the free play offer, you can still benefit from this deposit bonus when claiming promotion code EP100FREE. All new players will also get a 10% match bonus of up to € 100 when making a deposit with EcoCard, Neteller, EntroPay or Click2Pay. All bonuses are instantly credited to your account.
Once you have settled in at Europalace, you can enjoy quite a rewarding loyalty programme with additional benefits. Starting with the Silver Status, each new player will receive 2,500 loyalty points to begin with. For every 20 credits wagered on slot machines you will get 20 loyalty points. Once you have reached 5,000 points, it can be instantly redeemed for € 5 in bonus money. If you gain 10,000 loyalty points within a one-month period, you will have reached the Golden Status, where you will earn 21 loyalty points for every 20 credits you bet on a slot machine. Furthermore, when it's your birthday you will automatically receive 20,000 loyalty points! Next on the list is the Platinum Level when you have earned 25,000 loyalty points within a period of one month. Here, you will earn loyalty points 10% faster than players from the Silver status and you will find 60,000 loyalty points on your birthday! When you have earned 75,000 points within one month, you will have reached the ultimate Diamond Level. Earn loyalty points 15% faster compared to Platinum players and receive no less than 100,000 loyalty points on your birthday! To top it off, all players at Europalace Casino will receive additional promos by email, or you can follow them on Twitter or Facebook!
GAMES
Europalace Casino offers over 300 casino games, including classic slots, the newest video slots, video poker games, table games such as Baccarat, Craps, Caribbean Poker and Pai-Gow Poker, many different versions of Blackjack and Roulette, and of course Keno and Scratch Card Games. It strikes me that only 10 days after its launch, one lucky lady won a jackpot of over € 131,000 on Mega Moolah! All casino games can be played in the download version or you can choose the instant play version of the casino, which offers over 150 flash games.
One of my favourite video slots - since it can give a really nice boost to my bankroll
- is The High Life, which is basically a simple 5-reel, 5-line slot. All lines pay from left to right and from right to left and winning combinations do not have to be on adjacent reels, which considerably increases your winning chances. Also, the free spins have a way of showing up quite often. You can wager as little as € 0.05 and increase your bet up to € 50 per spin.BANKING
First of all, Europalace Casino allows a good many currencies for players to deposit:
* US Dollar (USD)
* Canadian Dollar (CAD)
* Euro (EUR)
* British Pound (GBP)
* Norwegian Kroner (NOK)
* Danish Kroner (DKK)
* Swedish Kroner (SEK)
* Australian Dollar (AUD)
* New Zealand Dollar (NZD)
You can use the following deposit methods: Credit Cards, Debit Cards, Click2Pay, ClickandBuy, Moneybookers, Neteller, InstaDebit, UseMyBank, Paysafecard, EntroPay, Ukash, EcoCard, Direct Bank Transfer, POLi, iDeal and sofort; quite an impressive list if you ask me!
The standard withdrawal time for e-wallets is 2-3 working days, but you can ask for a flush, which removes the 24-hour pending period. In practice, it will then take around 48 hours before the money hits your account. I always love to see a casino that allows players to remove the pending period!
CUSTOMER SERVICE
In addition to the elaborate F.A.Q. section on the website, you can contact Live Chat 24 hours a day. I chatted a few times with the floor manager for this review and I very much liked the quick and friendly manner in which I was helped. Also, there is an impressive list of free toll numbers for players from England, Italy, France, Spain, Portugal, Germany, The Netherlands, Belgium, Austria, Switzerland, Greece, Cyprus, Argentina, Chile, Mexico, Australia, Hong Kong, Malaysia, New Zealand and Singapore. Alternatively, you can use the email form on the casino's website for any questions you may have. Europalace also loves to hear from you if you have any suggestions!
CONCLUSION
Well, when I had a look at the winners' testimonials on the casino's website - yes, another lucky player won € 15,000 within 1 month after the casino had been launched - I felt that Europalace is a very promising casino indeed. Live support is very friendly and the fact that flushes are allowed will make them even more popular. Europalace Casino has definitely won my vote!
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