Casino Complaints & Player Issues

[CareyG]

Having a problem with an online casino? Post your issue here and let the community know what happened.

This section is for players experiencing problems such as delayed or denied withdrawals, account closures, bonus disputes, verification issues, confiscated winnings, unanswered support requests, or other casino-related complaints.

When posting, please include the casino name, a clear explanation of what happened, relevant dates and amounts, and any screenshots or correspondence that may help document the issue.

Whenever possible, we’ll help you understand the situation, review the casino’s terms, and point you toward possible next steps. Casino representatives are also welcome to respond and provide their side of the situation.

Please keep discussions factual and respectful. Do not post private information such as passwords, full identification documents, banking details, or wallet recovery phrases.

 

[CareyG]

Green_Lyydia
Newbie Streaker

Joined
Sep 14, 2026

Messages
1

Yesterday at 6:28 AM

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#1

I’m sharing this because I’m still trying to understand what happened to my BiggerZ account and the balance that was left in it.

I had approximately 6.75 BTC remaining when my withdrawals stopped. My account was later closed, and I still haven’t received a clear explanation for why.

Before this happened, my KYC was completed and approved, and I had already made successful withdrawals from the account.

After a significant win, I started requesting withdrawals. BiggerZ support told me my daily withdrawa limit was $10,000, which was roughly 0.15 BTC at the time. I was told to make my withdrawal requests around that amount, so I followed the instructions.

Several withdrawals were processed successfully. Then the withdrawals stopped.

I contacted support several times because I wanted to know what had changed and what would happen to the remaining balance. Eventually, my account was closed.

That’s the part I still don’t understand.

I followed the withdrawal method I was given, so why were the withdrawals suddenly stopped? If there was an issue with my account, why wasn’t I told about it earlier?

I’m asking BiggerZ to clarify:

* What withdrawal limit applied to my account?
* Did support instruct me to submit withdrawals of around 0.15 BTC?
* Why did the withdrawals stop?
* Why was my account closed?
* What specific rule applies to the remaining 6.75 BTC?
* Why was the remaining balance not processed?

After I couldn’t resolve the matter directly with BiggerZ, I submited a complaint through Casino Guru. It remains unresolved.

I have kept my screenshots, conversations and withdrawal records, and I’ve also shared the available evidence.

Casino Guru complaint: casino.guru/complaints/biggerz-casino-player-s-withdrawal-has-been-delayed-1

Evidence: imgur.com/a/vWFhPD0

I’m not asking anyone to automatically believe me. I’m sharing what happened from my side and giving BiggerZ the opportunity to explain its side.

I just want to know what happened to the remaining 6.75 BTC and why my account was closed.

BiggerZ, I’m waiting for your explanation.

 

[CareyG]

Thanks for taking the time to post all of the details and supporting information.


Unfortunately, BiggerrZ is not a casino that Streak Gaming currently works with, so I don’t have an affiliate contact or casino representative there that I can reach out to on your behalf.


I’m going to leave your complaint posted here so it can remain documented publicly, and hopefully someone from BiggerrZ will see it and respond. Other members are also welcome to share any similar experiences or helpful information.


I hope you’re able to get a clear explanation from them regarding the account closure and the remaining balance. Please keep us updated if you receive any response or if the situation is resolved.

 

[CareyG]

• Tuesday at 5:10 PM

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• #1

This question is very valid as I have had a serious problem with a partic Gaming site which has caused me to have a rethink.

I deposited about $20,000 in USDC on http://Bets.io.

I played blackjack and I won $1,148.

When I tried to withdrawe my money, everythings went wrong.

They only sent me $6,000. They kept the other $15,148. They given me no proof and no real reason for doing it.
Proof

When I asked them why, they keep change their story. First dey said I used a banned betting strategy. Then dey said I was playing from a banned country. But that is not true. I was playing from the Czech Republic, and the Czech Republic is allowed on their own website.

I asked them to show me my betting logs, show me which rule I broke, and show me any proof. They ignored me. They just said their decision is final and stopped talking to me.

I tried to get help from outside. I filed a complaint on Casino Guru and Casinomeister. http://Bets.io refused to join the process. Dey just ignored the mediators and walked away.

I also found other red flags. The company behind the site quietly changed from TESSERA LIMITED S.R.L. to Techno Wave Systems S.R.L. in Costa Rica. On Trustpilot, there was a warning and reviews were disabled because so many people reported fraud.

I have all the proof - my transaction records, my chat logs, and screenshots of my balance.

I realized I am not the only one. Many other players had the same thing happen to them.

 

[CareyG]

• Tuesday at 5:10 PM

• Add bookmark
• #1

This question is very valid as I have had a serious problem with a partic Gaming site which has caused me to have a rethink.

I deposited about $20,000 in USDC on http://Bets.io.

I played blackjack and I won $1,148.

When I tried to withdrawe my money, everythings went wrong.

They only sent me $6,000. They kept the other $15,148. They given me no proof and no real reason for doing it.
Proof

When I asked them why, they keep change their story. First dey said I used a banned betting strategy. Then dey said I was playing from a banned country. But that is not true. I was playing from the Czech Republic, and the Czech Republic is allowed on their own website.

I asked them to show me my betting logs, show me which rule I broke, and show me any proof. They ignored me. They just said their decision is final and stopped talking to me.

I tried to get help from outside. I filed a complaint on Casino Guru and Casinomeister. http://Bets.io refused to join the process. Dey just ignored the mediators and walked away.

I also found other red flags. The company behind the site quietly changed from TESSERA LIMITED S.R.L. to Techno Wave Systems S.R.L. in Costa Rica. On Trustpilot, there was a warning and reviews were disabled because so many people reported fraud.

I have all the proof - my transaction records, my chat logs, and screenshots of my balance.

I realized I am not the only one. Many other players had the same thing happen to them.

I’m very sorry to hear what you’re going through. That is a significant amount of money, and I can completely understand why you’re trying every possible avenue to get answers.

Unfortunately, I don’t promote or have any affiliation with Bets.fm, so I don’t have a contact there or any way to intervene on your behalf.

Since you’ve already filed complaints with Casino Guru and Casinomeister, have you also tried submitting a complaint through AskGamblers? They have a casino complaint service and may be another avenue worth trying, especially since you have transaction records, chat logs, screenshots, and other documentation.

I really hope you’re able to get a proper explanation and resolution.