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Staff member
Jan 14, 2008
MAY 13, 2015
Online gambling operator 666Bet666Bet gives customers May 24 deadline for withdrawal requests has released a statement giving customers until May 24 to make a withdrawal request, after which payments will not be processed.

The statement was published by the UK Gambling Commission (UKGC) on behalf of 666Bet and MetroPlay since the operators are unable to send emails to customers.

“We have made arrangements to enable our customers to withdraw outstanding balances from their accounts with metroplay.com and 666bet.com. All withdrawal requests made since the websites were reinstated are being processed. These will be paid as quickly as possible although it may take longer than the normal three to five day period to process them, as each payment requires manual approval,” said the statement from Metro Play Ltd. “Customers who have not yet made a withdrawal request have until 24 May 2015 to request a withdrawal, although refunds will be made beyond this period. Requests submitted after this time will not be processed.”

UKGC has issued its own statement giving a response to a possible question of what happens next if the customer misses the May 24 deadline.

“As with any other commercial transaction such as buying consumer goods or entertainment, consumers enter into a contract with the operator when placing a bet. We understand that Metro Play Limited are doing all they can to honour their debts, but once the deadline has passed customers will have the normal legal remedies for debt recovery in the courts, under the terms and conditions of their contract with the operator. The Commission does not in any way guarantee funds deposited by consumers or prizes due.”