Do you remember that big cashout I had a bit over a week ago? Well, I got the approval (finally) for cashout on it last Monday. I figured since it had gone over the weekend (two past) that I would get a check (maybe by some miracle) on Thursday or at the latest on Friday (which in long time past this use to the be speed...no longer than a week until this past few that took over two weeks). Well, when it didn't come on Friday (so much for shopping), I politely emailed (and yes, frustrated though I was, I realized it was the mail system) support on Friday asking for a tracking number. Saturday comes, no response. Sunday comes, no response (from support). Monday morning (today) comes, still no response. So, I went ahead and emailed the casino manager directly this time, saying this was a second request and what I had expected. I got back a 'not so nice reply' saying they did not have any tracking of a first email from me (like I haven't heard that before) and how could I expect anything on Thursday when it was just approved Monday (but it was in the EARLY AM on Monday and in the long ago past, I would have the check after approval within 3 days...guess that's old news...anyway). She (I won't say who the manager was that responded) included the tracking number in this email. I politely responded with...I did send an email to support on this on Friday. And, I left it at that.
Here's where the frustration continues. After being told I didn't email before (like I did), that I shouldn't expect it on Thursday, etc. I ran the tracking number. It's here in the Boise facility, has been since SATURDAY, but won't be delivered until this Wednesday. I called FedEx to see if I could pick it up at all and there's a special note on it that it CANNOT BE PICKED UP BY RECIPIENT. Can you believe this? Now I have to wait until 7:00pm this Wednesday to get my winnings while it's sitting less than 15 minutes from where I live at the sort facility.
After the non-responsiveness to my email to support, the direct and not-so-polite email from the manager and now this additional friggin delay for whatever reason, after I cash this one, I'm probably going to close my account. I've had enough.
Here's where the frustration continues. After being told I didn't email before (like I did), that I shouldn't expect it on Thursday, etc. I ran the tracking number. It's here in the Boise facility, has been since SATURDAY, but won't be delivered until this Wednesday. I called FedEx to see if I could pick it up at all and there's a special note on it that it CANNOT BE PICKED UP BY RECIPIENT. Can you believe this? Now I have to wait until 7:00pm this Wednesday to get my winnings while it's sitting less than 15 minutes from where I live at the sort facility.
After the non-responsiveness to my email to support, the direct and not-so-polite email from the manager and now this additional friggin delay for whatever reason, after I cash this one, I'm probably going to close my account. I've had enough.
